Wednesday, September 13, 2017

Making Ipoh a Walkable City

13 Sept 2017



The talk by guest speaker Mike Cornette, the mayor of Oklahoma City, USA, during Pangkor Dialogue recently on how he has successfully transformed  the city from the second highest number of obese people 4 years ago into one of the fittest city in USA today has triggered our memory about making Ipoh as one of the most liveable city in Malaysia. His “The city is going on diet” campaign has got the city with a population of over 600,000 to opt for walking instead of driving by providing making it more walkable.


When Ipoh Mayor, Dato Zamri Man was sworn in as the 10th mayor of Ipoh on 1st July 2015, he has pledged to make Ipoh the most liveable city in Malaysia as his first mission. That was exactly the same Vision Statement of Ipoh City Watch, an NGO that represents the voice, eyes and ears of Ipoh rate payers.


According to the Economist which ranked 140 cities throughout the world, a liveability ranking scores these cities based on 30 qualitative and quantitative factors across five broad categories: stability, healthcare, culture and environment, education and infrastructure. A liveable place has affordable and appropriate housing, with easy access to jobs, mobility options and adequate services.


Professor Rob Adams, Director of City Design for the City of Melbourne, says liveability is about choice and access. A city feels liveable if its citizens have choices – the choice to walk instead of drive for example. Thus “Walkability” is one of the basic indicators of a liveable city. Not surprising Melbourne is the most liveable city in the world for the seventh consecutive time because it is certainly walkable, with functioning hard infrastructure.

The Walk Score, which measures walkability, uses a tool that measure based on the distance to the closest amenity in each category. The highest Walk Score is given for amenities within 400m, and the score declines as the distance approaches 1.6km. No socre is given beyond this distance. The number of nearby amenities is the leading predictor of whether people walk. Relevant amenities include businesses, parks, theaters, schools and other common destinations.



While we have several parks within the city such as the D.R. Seenivasagam Park, the Polo Ground and Gunung Lang, many this parks are not within a walkable distance to most housing areas within Ipoh. Ipoh City is still lacking walkways and sidewalks within city that will encourage people to walk.

The Ipoh City Council has started planting trees and introduced Ipoh Car Free Day 2 years ago to promote a low net carbon emission city. Since its first launch on 18 October 2015, the Ipoh Car Free Day has attracted thousands of people to participate in various activities. This once in a month programme does help to create awareness among the participants.

However, this good effort must be followed with encouraging people to abandon their cars and opt for public transportation or take a walk to help further reduce carbon emission. Thus Mayor Mike Cornette’s talk was a timely reminder for Ipoh City Council to relook at its efforts in promoting walking by making the city more walkable.    



One big problem faced by Ipohites is the lack of parking space especially at the Raja Permaisuri Bainun Hospital where there are many visitors parked their cars by the roadside. Despite having sidewalks provided from the nearby parking space opposite the Greentown Health Clinics, many choose to ignore. The Ipoh City Council should do more to promote walking by providing covered walkways with pollard and enforce the use Zebra Crossing and overhead bridge due to the extreme weather conditions and safety concern. Trees can also be planted along these walkways within the city to provide shade for the users.



Existing walkways in most gardens are covered with grass which the Ipoh City Council should mobilise its staff to clear the grass on a fixed schedule. These sidewalks are also perceived to be not safe as there are many snatch theft cases as well as accidents happened in the past. Along these sidewalks, pollards should be erected and planted with plants to provide greenery.

According to Walk Score, walkability is a measure of how friendly an area is to walking. Walkability has health, environmental, and economic benefits. Factors influencing walkability include the presence or absence and quality of footpathssidewalks or other pedestrian rights-of-way, traffic and road conditions, land use patterns, building accessibility, and safety, among others. Walkability is an important concept in sustainable urban design which Pangkor Dialogue is all about.

Of course what Oklahoma City has done may not necessary mean it can be done the same in Ipoh. This is because the mayor was elected and that any proposal on spending must get the approval of the people. When majority of the people voted to make the city walkable it can then be implemented with the people’s support and participation.


One good question posted during the Leadership Forum at the Pangkor Dialogue chaired by our Menteri Besar was about what make a good and effective leader. The answer provided by Mike Cornette was: “A good leader must be a good listener of the people. A leader who is out of touch of the people will soon be out of the job.”

Saturday, September 2, 2017

Ipoh, The Cleanest City? - Ipoh Echo

1 Sept 2017

By Mei Kuan, Ili Aqilah and Khaleeja Suhaimi
Ipoh was recently named Malaysia’s cleanest city in 2016 ahead of Penang and 2015’s cleanest city, Johor Bharu. Based on the ministerial rating system, Ipoh scored 97.45. This was announced by the Urban Well-Being, Housing and Local Government Minister on August 14.
“When the rating system was first introduced in 2008, Ipoh scored only 3 stars, a decade later, 5 stars and was ranked first in the country. Ipoh is definitely the model to emulate when it comes to handling waste management,” said Tan Sri Noh Omar, Minister of Urban Well Being, Housing and Local Government during a ceremony held at Ipoh Convention Centre (ICC) recently. The other town in Perak that made it to the top ten is Manjung with 94.75 points.
Ipoh Echo sent its team to get feedback from Ipoh City Council, NGOs and members of the public regarding the award and determine whether Ipoh is indeed the cleanest city in Malaysia.
The Role of Ipoh City Council
Mayor Dato’ Zamri Man is a man with a mission. He is determined to keep Ipoh clean. He does so by organising activities such as gotong royong, cleaning drains, clearing illegal dumps and encouraging Ipohites to recycle trash.
His other efforts include erecting lamp posts along Kinta River, lighting up trees along the streets and planting new trees within city limits.
“In order to maintain cleanliness, the public must work together with us. What’s the point of getting five stars if we don’t play a part in achieving a sustainable environment?” said Zamri.
In conjunction with the Perak Yang Bersih (Clean Perak) campaign launched by Menteri Besar Dato’ Seri DiRaja Dr Zambry Abd. Kadir on March 31, the council has organised a dedicated cleaning campaign every third Friday of the month.
The campaign will be conducted throughout the year with different themes every month. The theme for August was Smart Partnership, September is on Green Run, October pertains to Car Free Day, November will be about clean rivers and landscaping while December is on recycled items.
A total of 74 gotong royong were held from the beginning of the year till August 12. A total of 10,876 illegal dumps were cleared.
Vandalism is a recurring problem in Ipoh. Those caught can be jailed for six months or fined RM1000.
In order to maintain the cleanliness, Ipohites should play their part. They should start by picking up rubbish they see on the ground. Most of us are of the impression that such simple acts amount to nothing.
We should start recycling instead of throwing away papers, plastics and aluminium. We do not realise how recycling can impact our lives.
The mayor has stressed a lot on going green and planting trees, in and around the city. In fact, every household is encouraged to have plants in their compound to increase the oxygen level in Ipoh.
Last year, Ipoh City Council in collaboration with Maybank planted 500 plants from Gunung Cheroh right to People’s Park.
“My gratitude and congratulations to Ipoh City Council for attaining this award. We’re very happy to achieve this and we hope to attain it every other year,” said Zamri at the August full-board meeting.
In order to maintain the 5-star status, Ipohites need to work hand-in-hand with the council. Upgrading the Kinta Riverwalk is imperative.
“We’ll improve the lighting and make things more conducive for tourists. The whole works will cost around RM4 million. My proposal is still being considered by the Ministry of Tourism and Culture,” Zamri remarked.
Role of Ipoh City Watch
Associate Professor Dr Richard Ng, President of Ipoh City Watch (ICW) cum Chairman of KOHIJAU shared his thoughts with Ipoh Echo on the matter, “The announcement caught Ipohites by surprise. Many accepted it with mixed feelings because there’s still a lot of illegal dumpsites in the city.”
“It’s not a surprise to me for many reasons. Firstly, Perak was declared the second cleanest state in Malaysia in 2016 by the Malaysian Tourism Board after Terengganu, based on certain criteria. Ipoh was also accredited by Lonely Planet as one the top 10 recommended destinations in Asia,” he added.
Among the criteria used include having strategic action plans, commitment to quality operations, innovations and creativity, use of ICT, integrity, good record keeping, handling of customers’ complaints and feedback, and media reports on activities of the council.  
Compared to the other local councils, Ipoh City Council has scored the highest points based on cleanliness. This includes environment-control activities with a maximum score of 3.25 points, solid waste management and disposal, and cleanliness of public places such as People’s Park and toilets which score 1.75 points, handling customers’ feedback and complaints with a score of 5.00 points, and community involvement, which include conduct of LA21 activities for a sustainable environment which score 10.00 points.
Thus criteria for cleanliness have a total score of 20.00/100.00 or 20% of the Local Government Star Rating system. Out of these 20 points, Ipoh City Council scored the highest among all the local councils making Ipoh the cleanest city in Malaysia.
“Credit goes to the mayor, Dato’ Zamri Man whose leadership got things moving to achieve the various key performance indicators set. Nevertheless, our Menteri Besar Dr Zambry Abd Kadir should also be thanked for this success. He was the man responsible for making Perak and Ipoh what they are today. Perak will soon be the cleanest state in Malaysia.”
According to Richard, many critics have tried to belittle our MB labelling him the garbage man not knowing that by going down with the mayor and the workers, he was setting an example to all local council staff to take cleanliness seriously. Zambry also launched the Clean Perak campaign on March 31 setting the stage for Perakeans to follow.
Ipoh Car Free Day, launched two years ago by the council, tree-planting campaign and tree tagging have also contributed towards making Ipoh the cleanest city.
“However, much still needs to be done by the council and the state government if we want to retain the cleanest city status. These include effective enforcement to ensure that perpetrators of illegal dumping are caught and prosecuted. The current fine of RM500 does not deter these litterbugs,” Richard pointed out.
“All business outlets must have a rubbish bin each before their business licenses are renewed. Cleaning must also be done twice daily by council workers, as practised in China and Japan. The workers must also be monitored and given key performance indicators as a form of motivation,” he added.
“The council must ensure its complaint and feedback system is people-friendly and can be assessed in different ways convenient for the people. The complaint system must be managed by staff who are people-friendly. They should receive complaints and channel them to the respective departments to handle within a certain timeframe. Those who complain and provide feedback regularly should be rewarded,” he said.
Last September, Ipoh was declared the 5th Social Business City in the world by Nobel Peace Prize Laureate, Professor Muhammad Yunus during the Pangkor International Dialogue. The status requires Ipoh to practise the 17 sustainable development goals set by United Nations, one of which is related to sustainable environment. 
KOHIJAU-ICYCLE, for instance, has been playing a significant role in helping the government by educating the public through a reward-point-recycling system using the social business concept which enable participating NGOs, residence associations and schools and their members to keep 60% of the revenue earned from the sales of recyclables to assist in their activities.
To date, 18 of the 52 KOHIJAU-ICYCLE recycling bins, costing RM36,000, have been placed in various parts of Ipoh for the convenience of the public to recycle. This will help reduce at least 30% of the garbage from going to landfills and can help reduce illegal dumping. It too helps the local council to save cost on waste disposal.
“Since our launch in September last year, we’ve successfully signed up over 3000 recycling members contributing more than 30,000kg of recyclables. By end of 2017, we aim to instal about 100 bins and recruit a total of 10,000 members. Ipoh City Watch and KOHIJAU will collaborate with other NGOs as well as Rukun Tetangga to help Perak become the cleanest state in Malaysia,” Richard concluded.
Comments by Public
With a job that requires her to travel, Lim Bay Gie, 28, an Ipohite who is currently staying in Kuala Lumpur has mixed feelings when the news broke,
“Ipoh is definitely a clean city but certainly not the cleanest. There are certain areas in Ipoh with less waste but look at our public toilets, they’re still disgusting,” exclaimed Lim. Without the smelly toilets, Ipoh could be the cleanest, she reasoned.
We met poet Wani Ardy, 32, from Shah Alam who stays in Ipoh. He runs a bed and breakfast outlet named Rumah Ipoh.
“Ipoh is fairly clean but the cleanest in Malaysia? This means Malaysia isn’t clean. Take a look at Old Town. The streets are pretty narrow and narrow streets get dirty fairly easily. And what’s troubling is they’re not accessible by garbage trucks,” said Wani.
“People do recycle but most of them do it individually. We need to see more recycling bins at public places. The good thing about Ipoh is that the people are very careful with their money that’s why second-hand goods are in demand here. It’s great for sustainability as wastage is minimised,” added Wani.
For Goh Poh Ann, 19, a former Ipohite who is currently studying studio art in Pennsylvania was surprised when told.
“Although it’s been awhile, Ipoh seems to look cleaner than before. Perhaps the growing number tourists who visit the city has prompted the council to work harder to maintain the city’s image,” Goh reasoned.

Hello, is anybody there? - Star Metro Perak

2 September 2017


RATEPAYERS are taking the Ipoh City Council to task over the ineffectiveness of its e-Aduan and complaints hotline on WhatsApp, saying that there is no point in creating such channels of communication if the council does not look into the complaints.
Lecturer Mark Chow said he and his wife have over the past six months lodged three complaints via e-Aduan about two stray dogs, which the say are posing a danger to those living along Lapangan Kinara 3 in Panorama Lapangan Kinara.
The answers or updates given by the council, Chow revealed, were not only copied and pasted but were also misleading.
“First they answered that they had forwarded our complaints to the Veterinary Services Department as the council is apparently no longer allowed to tranquillise stray dogs. A check with the department showed that the council had not forwarded any of our complaints to them.
“Then in a later update, the council claimed that two dogs had been captured. As far as I can see, the two strays, which have been terrorising my children and visitors, are still outside my house,” he said.
According to Chow, another complaint that he lodged via the council’s e-Aduan system on its website regarding the indiscriminate dumping of construction waste behind his house on July 7 and subsequently on Aug 18 has not been resolved to this day.
“The e-Aduan feature on the council’s portal is clearly for show only,” he added.
A businessman, who only wanted to be known as Puru, concurred that it takes forever for the council to look into complaints lodged by ratepayers via e-Aduan.
“They’re very slow to take action. You need to follow up personally with the relevant departments within the council after lodging a complaint but more often than not, you’ll be given the run around.
“First of, the telephone operator is unsure what comes under which department.
“When you finally reach the right department, you’ll be told to leave a message or to call back because the officers are not at their desks.
“Even if you manage to get them, all they do is promise they will go to check the issue, which of course does not happen, although there are one or two good ones,” he said, adding that as civil servants, the officers should give out their phone numbers to ratepayers for ease of communication.
In a similar vein, he said officers who work on the ground should be provided with official contact numbers.
Puru also suggested that council officers call complainants for verification and further details about their grouses.
“They should be calling us instead of us calling them.
“Worst of all, I’ve been scolded by one of their staff via messaging for always complaining. The person’s excuse for not responding is that there are a lot of complaints but not enough manpower.
“Well, that’s in internal issue and has nothing to do with the public. Ratepayers pay the council to get the job done.
“They complain not for fun, but because the job is not done,” he said.
Puru said ratepayers would be better off if they voiced their grievances at the complaints counter at the council building itself, adding that the personnel stationed there are courteous and helpful.
“I’m sure the mayor and council will say in their own defence that they are receiving fewer complaints now compared to with the past.
“The truth is, people have given up on complaining. It’s not because there are less complaints.
“They’re fed up and don’t see a point in doing so anymore because nothing gets done,” he claimed.
Puru went on to suggest that the council privatise the functions of some of its departments.
“Those dealing with drainage and roadworks clearly have no idea what they are doing. Thousands, even millions of ringgit are being spent on drains that don’t flow and our roads are terrible.
“The Health Department is also not doing its job with so many dirty and unhygienic food stalls still operating without action being taken against them,” he added.


Ipoh City Watch President Dr Richard Ng also has his share of bad experiences with the council’s WhatsApp hotline.
“I was made aware it is the council’s Information Technology Department that manages the hotline as well as the e-Aduan service, which should not be the case.
“All complaints, whether through email, mobile phone or WhatsApp, should be handled by the complaints counter and not IT people. They need to centralise all feedback to the front desk,” said Ng, who sang praises of the staff at the front counter.
Noting that only courteous staff should be placed in charge of handling complaints and feedback, Ng said the council’s IT staff, whom he had come across, were most unfriendly.
“Today, I received a standard reply to a complaint I lodged via the hotline. Again, it was a standard reply asking for full address and complete details of my complaint. Eventually, I was redirected to another phone line.
“So, what’s the point of having a hotline then?
“The person I encountered was downright curt and appeared to have not bothered to even read my messages.
“I’ve already provided photographs and the location of my complaint, which I feel is sufficient information for the council to act upon. They can’t possibly expect me to give them a full address,” he said.
Ng added that it was time that the mayor and the council’s top management were made aware of the problem.

“The mayor and the council must take corrective measures and improve if they want to keep the Ipoh City Council’s position as best local council in the country.
“A key performance index, in terms of number of complaints received, number of cases where action has been taken, and number of unresolved cases, has to be set for staff handling complaints.
“There should also be more options for the public to channel their complaints and feedback. Right now, ratepayers are not allowed to lodge complaints through email.
“In fact, the council should reward those providing feedback, especially non-governmental organisations and concerned members of the public,” Ng suggested.
When interviewed at a press conference on Aug 25, Ipoh Datuk Bandar Datuk Zamri Man said there were some “technical issues” with its online and hotline system.
“We are aware of the complaints from the public about the systems. We are in the midst of resolving them,” he said.
“We will also ensure that all the complaints made through our systems will be looked into and acted on,” he added.
Zamri said the city council received an average of between 1,000 and 1,300 complaints per month.
“And as of August, we have now received about 13,000 complaints through our online and hotline systems.
“We have also resolved about 85% of the complaints,” he said, adding that among the complaints included issues pertaining to illegal dumpsites, clogged drains and stray dogs.
“Issues that we can resolve immediately have been attended to. There are still some issues that require more time,” he added.

http://www.thestar.com.my/metro/community/2017/09/02/hello-is-anybody-there-complaints-about-complaints-hotline-and-online-system-emerge/